At Changwell Office Supply LLC, we want our customers to have a straightforward shopping experience. This Return & Refund Policy explains when products may be returned and how refunds are handled.
1. Return Eligibility
Customers may request a return for eligible products within 30 days of delivery.
To qualify for a return, the product generally must be:
Unused;
In its original condition;
In its original packaging where applicable;
Complete with all included accessories or components;
In a condition that allows the product to be resold.
2. Non-Returnable Products
We may not accept returns for products that:
Have been used;
Have been damaged after delivery;
Have been altered or modified;
Are missing components or accessories;
Have been damaged through improper use;
Are otherwise no longer suitable for resale.
Certain products may also be excluded from return where applicable due to their nature, condition, or applicable law.
3. Defective or Incorrect Products
If you receive:
A defective product;
A damaged product;
An incorrect product;
An item that does not reasonably match the product ordered;
Please provide your order number and, when appropriate, photographs showing the issue.
We will review the situation and determine an appropriate resolution, which may include replacement, return, or refund.
4. Return Shipping Costs
Quality-Related Issues
If a return is required because the product is defective, damaged, incorrect, or otherwise due to an issue attributable to us, Changwell Office Supply LLC will cover the reasonable return shipping cost.
Non-Quality-Related Returns
For returns requested for reasons unrelated to product quality or our error, the customer is responsible for the return shipping cost.
The original shipping charge, if any, may also be non-refundable unless otherwise required by applicable law.
5. How to Request a Return
Before sending a product back, please contact us at:
Do not send products to our business address unless we specifically provide return instructions.
6. Return Inspection
Once we receive the returned product, we may inspect it to determine whether it meets the requirements of this Return & Refund Policy.
Products that have been used, damaged, altered, or that have otherwise lost resale value may not qualify for a full refund.
7. Refund Processing
Once an eligible return has been received and approved, we will process the refund to the original payment method.
Refunds are generally processed within 3–5 business days after the returned product has been received and approved.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
8. Partial Refunds
In certain situations, a partial refund may be issued if:
The product is returned with missing components;
The product has signs of use;
The product has damage caused after delivery;
The product has reduced resale value for reasons not attributable to us.
9. Order Cancellation
If you need to cancel an order, contact us as soon as possible at [email protected].
We will attempt to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return procedure.
10. Exchanges
If an eligible product needs to be replaced because of a defect, damage, or fulfillment error, we may provide a replacement where inventory is available.
If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.
11. Refund Exceptions
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable federal or state law.
12. Contact Us
For questions about returns or refunds, please contact:
Changwell Office Supply LLC 23 RICHMOND IRVINE, CA 92620 County: Orange County
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